Your integrity is important to us. Our Personal Data Processing Policy describes, among other things, what data we collect, the purpose for which it is collected, how you can control your own data and how to contact us.
WHAT PERSONAL DATA IS COLLECTED ABOUT YOU AS A CUSTOMER AND WHY?
This section describes the purposes for which we process personal data, what categories of personal data are processed, and the legal basis upon which the processing is carried out for you as a customer at U&Z Shopping Station.
Name of the owner: COLOR MEDIA PLUS DOO
Address: st. Prolet, no. 9A-1/2, 1000 Skopje, R North Macedonia
Phone number +389 70 296 061, from 10 am to 4.30 pm
If you want to contact us by email, write to
Personal data is processed in order to:
Deliver ordered/purchased products or services (including notification of delivery or contact regarding delivery.
Be able to carry out identification and age verification.
Manage payments (including analyzing which payment solutions should be offered).
Address verification against external sources, such as SPAR. Manage return, complaint and warranty issues. The categories of personal data processed are: Name Contact information (e.g. address, email, phone number). Payment information (e.g. transaction reference, transaction date, More card number). Personal ID number. Customer number. Payment history. Order information, e.g. what product has been ordered or if it is to be delivered to another address. Legal basis: Fulfilment of purchase agreement.
Until the purchase has been completed and for a period of 36 months thereafter. When it comes to customers who shop without logging in, we will keep your personal information for 6 months after the last purchase.
Personal data is processed in order to:
Provide authorization for logging in. Be able to carry out identification and age verification. Maintain correct and updated information. Enable following of purchase history.
Manage your settings and information about payment history and payment options. Facilitate the saving of shopping lists, make suggestions for shopping lists or similar measures that simplify things for you. Analyses are carried out in order to enable this. The categories of personal data processed are: Name Contact information (e.g. address, email, phone number). Username and password. Purchase history. Technical information about your computer, mobile phone and other devices you use and their settings. Payment history. Personal ID number. Customer number. Registered customers – legitimate interest. The processing is necessary in order to satisfy your and our interest in managing and administer your user account. Storage period: As long as you have an active account at U&Z Shopping Station membership. If you have not made any purchases in the last 36 months, the data will be removed.
Personal data is processed in order to: View relevant product recommendations, suggest shopping lists, remind about forgotten/abandoned digital shopping carts, or save shopping lists to simplify future purchases or similar measures. Send direct marketing via email, text messages, social media and similar electronic channels for communication as well as mail, including promotions from partners to existing customers outside our loyalty program. The categories of personal data processed are: Name Contact information (e.g. address, email, phone number). Age Place of residence Information on how the customer uses the company’s websites and other digital channels. Information about completed purchases. User generated data (e.g. clicking and visiting history). In order to understand what kind of marketing or direct marketing should be used, we analyse: How web sites and other digital channels are used (for example, which web pages and sections of web pages have been visited and what searches have been made). Purchase history. Age and place of residence. Results from customer satisfaction or marketing studies. Registered and unregistered customers – legitimate interest. Recipients of newsletters and website visitors – legitimate interest. The processing is necessary to satisfy our interest and being able to market product and services. Storage period: As long as we think you benefit from our communication and you have not chosen to actively withdraw your consent.
Personal data in order to: Communicate with the customer and respond to inquiries submitted to customer service through phone or digital channels (including social media). Enable identification. Investigate complaints and support cases (including technical support). The categories of personal data processed are: Name Contact information (e.g. address, email, phone number). Your correspondence. Information about purchase date, place of purchase, or product defects/complaints. User information for My Pages, for example, when having login problems. Technical details for your equipment required for support cases. Personal ID number. Storage period: Correspondence in customer service cases is saved for 36 months. Right to erasure: You have the right to demand that personal data that we are processing are deleted if: The data are no longer necessary in relation to the purpose for which it was collected or processed. You have withdrawn the consent on which the processing is based and there are no other legal grounds for the processing. You object to a balancing of interests that we have done and there is no legitimate interest for U&Z Shopping Station that outweighs your interest. You object to processing for purposes of direct marketing. The personal data are processed in an illegal fashion. The personal data must be deleted in order to comply with a legal obligation that pertains to us. The personal data have been collected from a child (under 13 years) for which you have parental responsibility in connection with IT-services, e.g. social media. There may be reasons for us not to grant your request for erasure if there are legal obligations that prevent us from doing so. This may be the case if the processing is necessary in order to exercise our right to freedom of expression and information, to fulfil a legal obligation to which we are subject or to determine, enforce or defend legal claims. Right to restriction: You have the right to demand that our processing of your personal data is limited. Right to object against certain kinds of processing: Legitimate interest: You have the right to object to processing that is based on a legitimate interest of ours if you have personal reasons that relate to the situation. We may however continue to process your information, despite your objection to the processing, if we have compelling legitimate reasons for the processing that outweigh your privacy interest.
We only process your personal identification number when it is clearly justified by the purpose, necessary for secure identification or if there are other legitimate reasons.
Otherwise we will instead use your customer number if sufficient, in order to minimize the use of personal identification numbers as far as possible.
You are entitled to file a complaint with relevant data protection authority.
To learn more about personal data management or if you have any other questions, you’re welcome to contact us at:
U&Z Shopping Station, Customer Service
Ul. Prolet 9A-1/2, 100, Skopje